Shipping & Customer Care

Customer Care

Wash in cold water or on delicate wash. Hang dry.

Do not bleach or iron.

The fabric content is indicated on the product page and tag, please take note to specific washing instructions.

** Ruby should be washed on its own the first wash. 

Shipping 

Orders are processed 7 days of the week with the exception of holidays. Shipments take place Monday- Friday. Please allow 24- 48 hours for your order to ship. You will receive confirmation when it is on its way to you! Shipping options are available at checkout depending on your shipping location.

*Please keep in mind the estimated shipping time is from when it ships.

If your concerned about your package arriving for a specific date, please reach out to our staff before placing your order. 

Unexpected carrier delays may occur, which is beyond our control. If you notice your package is experiencing a delay, please reach out to our staff so we can see how we may help.

Shipping options are available at checkout depending on your shipping location. 

For other areas not noted here- you will find your shipping options upon checkout.

Canada

Please visit our Canadian site for shipping within Canada.

 

United States

Our HQ is based in Ottawa, ON (Canada) where your order will be shipped from. Based on this, here are our shipping times: 

 

Standard $10

Express $20

Tracked, 4-8 days

Tracked, 3-4 days

*Free courier shipping on orders over $100

 

Australia

 Express $20-30

6-12 days, tracked

 

Europe & International

 Express $20

4- 12 days, tracked

*For international orders, the shipping time may be affected by an additional 5 days depending on your location.